Busy Season

Avoid Burnout By Prioritizing Systems Over Passion

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Passion and building a business go together like Nutella and....anything.  Sometimes though, you need to take the spoon out of the Nutella jar and think more about how you’re building your business instead of how delicious the experience is. 

Really. 

What this post is going to focus on is how systems will trump passion (most) every time. I 100% believe that grit, as a function of passion, can play a big role in your business’s success but it’s not a sustainable and repeatable activity. Businesses have seasons just like anything else in life. Your passion is important to help you ride out those rough seasons but it’ll be the systems that keep you moving forward. 

This might sound harsh but I’m going to start by calling passion out. 

Passion needs to  fall behind systems for entrepreneurs because it’s inconsistent. It’s easy to be passionate about something when it’s going well. In fact, entrepreneurs experience a passion snowball when their efforts are being rewarded by either revenues coming in or growing exposure. What happens when things aren’t going right for you? What happens when it gets hard? Well, coming up with the passion to keep pushing forward gets to be more draining and there’s a chance that feelings of doubt and regret start to creep in. It’s normal for passion to ebb and flow or even change all together. The challenge is not trying to build a sustainable business on a passion platform alone. 

Enter Systems. 

Passion is great for setting goals, shaping vision and setting your business's values. Passion is the rawest most authentic version of your business. You need those things and that rawness for any strategy to be really effective. Why? Because people connect with passion. When it comes to making the operational choices that matter in your business, passion and goals alone shouldn’t be the deciding factors. You need systems to help you evaluate whether or not a decision is worth making for you business. You need systems to make sure that your customers get the very best experience every time and you need systems to help keep you passion in check. 

So what is a system then. I want you to think about systems as recipes for your business that you cook in repeatable intervals. Think of like baking a cake for your business every day, week, month etc. Only instead of something delicious like red velvet it’s more nutritious for your business like writing blog posts, keeping track of expenses or even just dedicated times for cultivating new prospects and leads. Systems should be simply designed to be repeatable and specific like any good recipe. 

That’s it.


It’s a simple idea that is not always easy in practice. It shouldn’t matter how you feel that day, what the economic environment is looks like around you (short-term market variability), or if you are lucky or not. What matters is that you have a set group of actions designed to produce results that creates efficiencies for you. 

An example might be blogging. Let’s assume that I’ve already proven to you that blogging for your business is a worthwhile endeavor. For me, I’m very passionate about teaching business owners like you to build sustainable businesses but, there are some days that I might not feel like “showing up”. And I haven’t. My goal here is to show up every week but if you go back through the posting dates you’ll be able to see a few posts that stretch a little longer than a week.

How can you and I keep building a relationship if you can’t rely on me to show up and hopefully deliver amazing content to your eye-holes? My system for blogging is built into my morning routines and rituals so that it’s part of what I do every (read: most) week(s). Passion starts and stops in the mind but it’s the system that puts my hands to work. 

Systems also create opportunities for you to collect and objectively evaluate your business’s data. As business owners, using passion as a way to distribute resources or making choices can get a little confusing. Passion is inconsistent and in your business you can’t afford to make choices inconsistent for a whole number of customer experience reasons. It’s important to be able to take stock of what you're doing and measure it against your goals or how you define success. 

Systems trump passion because they help to build momentum. Even the smallest systems, like getting a run in every day at lunch can help you keep your momentum going. Why? Because you have started and finished something. Not only that but it’s in an effort to reaching the goals that your passion helped set. It’s the feeling of doing the work and not just wanting the want. 

Here’s my challenge to you and your business. Find your goals and post them somewhere so that your brain can let them go. Then go out and create the incremental systems that will outline the actions you need to take everyday to find that success you chose for yourself. They can be qualitative or quantitative but the point is to take action. Don’t forget to keep track and analyze along the way. 

Finding efficiencies or opportunities for competitive advantage is a good thing :)  You are trying to plan out any space or time where a wavering passion might get in the way of reaching your goals. Anyone can set a goal and for proof think of all the times you or your friends set a goal, stressed about it a bit, and then stopped caring because their passion evaporated. What will set you apart is deciding what work to do and how to do it - then doing it! 

Take the long the view on what you want and start working your systems today! 
 

Make The Most Out Of This Busy Season

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Don’t let the latest NFIB report get you down. Better still don’t let it slow you down. Here’s what’s going on. The National Federation of Independent Businesses puts out a report called the Small Business Optimism Index and in its last report a few key indicators dropped by as much as 3 points from September to October 2017. Overall though there was a slight increase, which is a good thing. Up to this point Earnings Trends, Expected Credit Conditions and Plans to Increase Inventories took the biggest hits which means business owners up to then have been a little apprehensive about growth through the fall season. 

But, that’s all about to change as the holiday spending season starts to ramp up and as consumer confidence starts to build. 

Small businesses are really excited this season reporting more job openings and higher expectations that spending and the overall economy will improve. That’s a really good thing. To summarize a few points it is reporting that about 21% of business owners polled claim that they expect real sales to be higher, 32% expect the economy to improve and 35% claim they have current openings they are unable to fill. It might looks like a mixed back on the surface but it’s looking like there’s going to be a strong finish to the year. Which means, regardless of how you’ve done so far your business you can still hit the goals you set for it. 

Don’t let a few lagging indicators negatively affect your business!

While these reports are helpful for getting a gauge on what’s happening on a macro scale you shouldn’t let reports like this be an excuse for not performing your best. Every business has hurdles but it’s how you deal with them that will dictate your successes. 

My advice is just to power through. Here are a few places to start: 

Take a look at your margins and other operational metrics to see how you can make your business leaner and more efficient. I want you to think about how you can get the absolute most out of the resources you currently have access to. If you can’t instantly bring more money in right away then look to see if you can create some cost savings and streamlining. 

After that start reaching out. Reach out to current clients, past customers, anyone that might be a stakeholder and ask them about their experience with your business. Get some feedback or ask for a testimonial. A drop in an index doesn’t mean that the act of business is coming to a halt it just means that you have to get creative and strategic about making your deliverable unique. 

Focus on the service. Whether you are customer or operations-centric it’s important to never dismiss people the people that are paying you. Especially when it’s so easy to use pricing/discounting as a sales weapon. Don’t get me wrong I love a good sale but if you aren’t careful you could price yourself right out of business. So focus on adding value, focus on the service and the interaction people have when they engage your brand. If someone is paying you for something then they should have your full attention. It’s that attention that will keep them coming back. 

This post wasn’t supposed to be a list of how to not get bogged down by a mixed bag of business owner opinions but it ended up that way.
I’m not mad about it. 

There is always something that can be done to push your business forward even when the news says the opposite. Remember that there are outliers in any statistical representation, there’s always a standard deviation. So shoot for that. Don’t just say you are different be different. Use Twitter and Facebook to engage with your constituent base. Start a kickstarter campaign for a cause with your business leading it - do something to show people you and your business cares. But most of all don’t just go through the motions. You have to mean it! If you aren’t genuine in your efforts you will be as obvious and as snake-oily to spot as the person who shows up to networking events trying to bulldog-pitch-a-sale at every conversation. 

Don’t be that person. 

No one likes that person.


If you're looking for a little more hands-on help then you should totally check out Disruptive Strategy Co.'s new HIRE page. Booking a Disruptive Strategy Power Hour gives us the opportunity to work one on one and to create a tailored plan so that you can stop using the spray and pray approach to growing your business.